Hawkins Animal Hospital – COVID-19 Update

1st April 2020 UPDATE COVID-19

Please be advised of the following information which should be read in conjunction with the previous update 23rd March:-

Dear Friends and Clients,

Our Front doors remain locked, as we continue to implement stringent protocols, but we strive to continue to provide medical care for your sick pets. You are also still able to order and pick up Prescriptive Foods and Medications, by calling ahead. (905) 875 6888.

To reiterate, all elective surgery and routine wellness appointments are postponed for the time being. We will immediately advise clients when that situation changes, which hopefully will be soon!

We are aware that many of our client’s pets are due their Rabies Vaccines this time of year, and we would urge those clients to call us for advice.

Similarly, we are encouraging clients to get started on their Annual Parasite Prevention program as soon as possible. This week, we have had two cases of dogs with “ticks attached”. Again, please call us for advice and to pick up the Preventive Medication.

 As stated in the previous Update, we strongly urge you to call ahead for advice and to order food/ medications, but If you come to the clinic without calling ahead, please call us from the car park or knock on the door and wait for a staff member to come out to you, and we stress that you must maintain the 6 foot physical distancing policy.

By arrangement, in some circumstances, we continue to offer telemedicine and Skype Consultations with a Veterinarian.  Please call for further information about this service.

Please keep well, and follow all the guidelines and recommendations. These are very stressful times for us all, but please know that my amazing and dedicated Staff and I,  will do all we can to support you and your pets.

Take care,

 Dr. Debbie.

 

COVID-19 PROCEDURES & PRECAUTIONS EFFECTIVE IMMEDIATELY – March 23, 2020

Dear valued clients and friends:  In response to the ongoing and increasing COVID-19 threat and new recommendations from our Veterinary Association and Public Health, we are committed to further minimising the risk to ourselves and the public: Therefore, all elective surgery and routine wellness visits are temporarily postponed. We will re-evaluate the situation on 6th April.

Our door is now locked even when we are open and staffed, in an abundance of caution, we can minimize and control people flow inside the clinic. We are asking ALL clients to call ahead so that we can get your food or medication ready. We are asking for prepayment over the phone if possible; cash will be accepted if absolutely unavoidable.

Due to the Covid-19 crisis, we have not yet sent out our Annual Heartworm/ Tick/ Flea Reminder Cards. Please be aware that “ Nexgard,”  the Tick/Flea Prevention medication, commences on 1st April, so please call us as soon as possible to pick up your April and May Doses.. Hopefully by the end of April, we can resume Heartworm Testing. We will keep you fully appraised. The monthly Heartworm Prevention Medication, e.g.  “Heartgard” is not due to be given until 1st June.

 We are encouraging our clients to call us (905 875 6888) to order food and medications,( including Heartworm, Flea and Tick Preventive Medications). These items may be picked up at the clinic, BUT our strict instructions are that you tell us the time of your likely arrival, park up in the car park and either call on your cell phone, or knock on the LOCKED door. Then step back a minimum of 6ft (2m) from the door. The staff member will then place your order outside the door for your pick up.

If needs be, we can walk the items to your vehicle, but please stay in your vehicle.

If you are unable to get out and cannot arrange someone to pick up what you need, ask us if delivery to your home is possible; we will try our best.

Urgent appointments will be scheduled as needed, and we will endeavor to meet you in the parking lot, update any information, and bring your pet into the clinic for any needed diagnostics & treatment, in order to minimize risk to you and others;

We assure you that our normal disinfection and cleaning schedule continues to be ramped up in accordance with “Covid 19 recommendations;

We are supplying hand sanitizer and tissues to be used constantly if you absolutely need to be in the clinic; however, we insist that you respect ‘public distancing’ recommendations;

We will be asking screening questions on the phone to ascertain travel history and symptom or exposure status, as well as any increased risk such as immune system compromise, in which case extra precautions will be taken;

If you come to the clinic without calling ahead, please call us from the Car Park or knock on the door and wait for a staff member to come to you;

After hours emergencies continue as usual; please call the number given on the message;

WE SEND OUR VERY BEST WISHES TO YOU, YOUR FAMILY AND FRIENDS, AND WE HOPE THAT YOU ALL STAY WELL. WE WILL GET THROUGH THIS CRISIS TOGETHER. PLEASE CALL US IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR PET’S HEALTH.